Changes of plan
Cancellation policy
Version 2026-08-19.2 · Effective 19 August 2026
Ask us to review a change
Use the authenticated request centre in your account to ask for a cancellation, transfer, reschedule, credit, or refund review. We will record the date of your request and review the purchase, the applicable service terms, work already performed or committed, and any statutory rights before confirming an outcome.
What happens after you ask
A staff member reviews each request manually. A request does not automatically cancel a booking or create a refund. Where a refund is approved, it is returned through the original payment method and provider timing may affect when it appears.
Clearstep AI transfers
You can ask for a transfer to another person through the authenticated request centre. We will review the booking and the applicable policy before confirming whether a transfer can be made.
If Clearstep cancels
If we cancel a workshop, you may choose a full refund or move your booking to a suitable future session. Clearstep is not responsible for separate travel, accommodation, or other costs unless required by law.
Plate & Post scheduling
Payment does not reserve a particular shoot date. Staff contact you after payment to agree scheduling. Public purchase remains disabled until each package states its approved rescheduling, cancellation, revision, travel, and product-handling terms. Those package-specific terms will be shown before checkout and reviewed with any change request.
If Plate & Post cancels
If we cannot provide a paid Plate & Post service, we will offer a suitable alternative date or review a refund through the original payment method. Any separate customer costs are handled according to the agreed package terms and applicable law.
How to request a change
Sign in to your account and submit a cancellation or change request for the relevant booking or service order. If you cannot access your account, email brian@bncconsulting.co from the address used for purchase.
Complaints
If you are unhappy with how we handled a request, follow our complaints procedure.