Complaints procedure

How to make a complaint

1. Email brian@bncconsulting.co or call +31 6 44044025.
2. Tell us what happened and, if relevant, include your workshop date, service order, or purchase reference.
3. We will acknowledge your complaint and aim to give a substantive response within 14 days. If we need longer, we will explain why and tell you when to expect an update.

For a workshop booking or Plate & Post service cancellation or change, use the request centre in your account where possible so we can link it to the correct purchase.

Company and contact

BNC Consulting B.V.
Haarlem, NL
KVK: 94453047
VAT ID: NL866783210B01

Phone: +31 6 44044025
Email: brian@bncconsulting.co